Our People
Sustainability starts with our people
Our people are at the core of everything we do. They’re the ones who create unforgettable moments for our guests, blending passion, expertise, and dedication into every adventure. We’re incredibly proud of our team and committed to ensuring they feel supported, valued, and inspired every day.
Creating those once-in-a-lifetime experiences begins with fostering a workplace that’s safe, inclusive, and empowering. We focus on well-being, growth, and satisfaction because happy, motivated employees are the foundation of our success, and the secret behind the exceptional experiences our guests love.
Why it matters
Fairness, equality, and respect are more than just guiding principles, they form the foundation of how we operate. By providing fair working conditions, opportunities for growth, and a supportive environment, we enable our team to thrive. And when they thrive, our guests feel it too. A valued and motivated team delivers outstanding service, creating memories that last a lifetime.
Supporting growth and well-being
Sustainability is about people. Beyond fair working conditions, we prioritise personal and professional development. By offering opportunities for growth and fostering a positive, inclusive work environment, we empower our team to thrive and reach their full potential.
From city boy to adventurer: Mats’ journey with Hurtigruten Svalbard
When Mats arrived on Svalbard from Stavanger in 2007, he was a true city boy with little experience of the outdoors. Starting as a bar manager at Huset, he had no idea how much Svalbard would change him. But it didn’t take long before the wild, untamed nature and the special atmosphere of the place started to win him over. Mats fell in love with the Arctic landscape and discovered a real joy in sharing it with others – a joy that shaped his future in ways he never imagined.
Before he knew it, Mats was trading life behind the bar for life out in the elements. With help from skilled friends and colleagues and plenty of hands-on experience, he found his way into guiding. At first, he led shorter trips, but over time he built the skills and confidence to take guests on longer adventures. Seeing the wonder in their faces and knowing he was part of creating something they’d remember forever became the highlight of his work.
I’ll never forget one trip when a couple came back and gave me a huge hug, saying it was the best experience of their lives. That’s the kind of moment that stays with you, Mats says.
As the years passed, Mats explored different roles within Hurtigruten Svalbard. He worked in sales and other departments, but guiding was always close to his heart. So, when he was invited to join the leadership team for the adventure department, it felt like a natural step.
Today, Mats is a key part of the team that creates unforgettable moments for Hurtigruten Svalbard’s guests. Looking back, he feels deeply proud of the journey he’s been on:
I came to Svalbard as someone who barely knew how to be outside in the wilderness, and now it feels like home. It’s been such an incredible adventure, and I’m so grateful for all the experiences I’ve had – things most people only dream about.
A year-round commitment
Svalbard is a destination for all seasons, and so are we. By offering experiences throughout the year, we create stable jobs, support local businesses, and contribute to the vibrancy of the local economy and community.
Diversity and inclusion
We believe everyone should feel comfortable and confident bringing their whole selves to work. Diversity, equality, and inclusion are what make us stronger, sparking creativity and keeping our workplace inspiring and welcoming for everyone.
Here’s how we make it happen:
Celebrating differences: Respect and kindness are non-negotiable. We embrace what makes each of us unique.
No room for discrimination: Harassment and discrimination? Not on our watch. Everyone deserves an equal shot.
Fair recruitment: From first interviews to final offers, we ensure a fair and inclusive process.
Helping people grow: Whether it’s developing new skills or exploring career moves, we’re here to support every step of our people's journey.
Leaders who care: We equip our managers with the tools to create safe, supportive spaces where everyone can thrive.
When people feel valued and respected, amazing things happen. It’s not just about creating a great workplace - it’s about building something meaningful for our team, our guests, and the Arctic community we’re so proud to be part of.
See open positions and join our team
Want to be part of Hurtigruten Svalbard? Check out our open positions and discover how you can join a team passionate about delivering unforgettable experiences and positively impacting Svalbard. At Hurtigruten Svalbard, it always comes back to people—our team, our guests, and our community. Together, we’re shaping a brighter, more sustainable future.
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