1. Become certified according to ISO 9001 and 14001

2. Further develop the management system and the use of a new deviation system that simplifies case processing and creates continuous improvement

3. External environmental objectives:
   a. Reduce waste
   – by establishing a system for measuring and subsequently reducing food waste per resident guest
   – by reducing packaging quantity from our suppliers – we perform supplier evaluations

   b. Increase production of electricity from our own solar cells
   c. Replace a larger number of our vehicles with electric alternatives

4. Customer satisfaction should be better than 9 on a scale to 10

5. Competence development
   a. Establish a competence plan and identify competence needs
   b. Carry out competence development where necessary/required

6. Satisfied employees
   – Carry out a regular work environment survey, with the goal of a total benchmark score of 75 or higher

7. Sick leave
   a. We shall not have work environment-related sickness absence
   b. Short-term absence shall be lower than 1%

8. Gender equality
   All employees in Hurtigruten Svalbard AS shall be given equal opportunities to:
   • employment
   • education
   • work
   • professional development regardless of gender
   • ethnic and cultural background
   • religion
   • Orientation
   • functional ability
   • appearance
   • political standpoint

On average in 2021, we had 123 employees (95 man-years) divided between 46% women and 54% men.
We had 25 nationalities among our employees. The company's board consists of 4 men and 1 woman.

The average type of contract is temporary employment contracts 31% and permanent position 69%.
The tourism industry on Svalbard is seasonal, and Hurtigruten Svalbard AS has chosen to place greater emphasis on the introduction of permanent employment contracts.