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Hurtigruten Svalbard's Covid 19-guidelines

Hurtigruten Svalbard aims to provide a safe travel experience for our customers and have introduced measures to prevent spreading of the coronavirus, Covid-19. We follow the guidance from the Norwegian Institute of Public Health (FHI), the World Health Organization (WHO), and local authorities, and will take immediate measures if necessary. We encourage everyone who visits our facilities to follow the routines to avoid the spreading of Covid-19.

The guide is updated to the current rules from local and central authorities

Safe stay

All of our locations have a QR code for guest registration. We kindly ask you to scan this when you enter our shops, activity center, restaurants or hotels.

Our hotel has a temperature meter for our guests to use upon arrival. The meter is set beside the reception and next to the conference room entrance.

  • We practice good hand hygiene with frequent hand washing and the use of antibac.
  • We regularly clean public areas and high touch surfaces.
  • We keep at least one meter distance to each other.
  • Hotel employees who are in direct contact with guests uses face masks.
  • The staff will inform you about infection control measures if necessary, in addition to information posters and labeling.
  • We stay at home if we feel ill.

Safe rooms

  • The rooms are thoroughly washed between each guest with effective chemicals, kind to humans and nature.
  • The janitors are extra careful to wipe door handles, wash taps, remote controls, hair dryers and other handles and high touch surfaces such as light switches and other electronics.
  • Glasses and towels are always replaced with new ones, regardless of they are used or not.
  • The janitors uses one set of disposable gloves and one set of cloths per room.
  • In suspicion of infections or if infection is confirmed, we sanitise the rooms.

Safe food

  • We have adapted the traditional buffet service. The coffee, tea and juice dispensers are inspected at regular intervals under service, and disinfected with antibac. Serving plates and cutleries are replaced regularly.
  • There should be no queuing in the public areas. If necessary, the floors will be marked with 1-meter markers.
  • Hand sanitizer is available at the entrance and in selected places in the room.
  • High touch surfaces such as payment terminals and menus are wiped off between guests.
  • All ordering and serving takes place at the table, with the exception of breakfast.
  • Tables and chairs is placed to uphold a distance of one meter.
  • Contact surfaces on tables and chairs are cleaned after serving.

Safe conference

  • The size of the room and the one-meter rule determine how many participants the conference can have.
  • When booking, you must provide for a list of participants with name and contact information, to the hotel. This is to ensure that the distance measures can be uphold, as well as a tool for any infection detection afterwards.
  • As part of the cleaning routines before the conference begins, high contact surfaces like tables, chairs and door handles are disinfected.

During the conference:

  • Hand sanitizer is available at the entrance and inside the room.
  • There will be information posters about the measures you need to follow.
  • Tables or chairs are placed to keep at least one meter distance.
  • Exposed areas / surfaces will be wiped off regularly during the conference.
  • We are extra careful with the cleaning of technical equipment, coffee machines, door handles or other high contact surfaces.
  • The food sevice follows the authorities' current guidelines.

Activities and shops

  • We have reduced the capacity of our trips
  • Hats, buffs and mittens are not available for loan
  • Hand sanitizer is available at the entrance and inside the facilities
  • There will be information posters about the measures you need to follow
  • Exposed areas / surfaces will be wiped off regularly
  • We are extra careful with the cleaning of technical equipment, coffee machines, door handles or other high contact surfaces

CONTACT INFORMATION

For cancellations and questions, please use the channels you originally booked through. If you used a third party channel such as booking.com or Expedia, please contact them directly.

If you book through Hurtigruten Svalbard, use the following Contact information:

Hurtigruten Svalbard:
Tel: +47 79 02 61 00

Sales and booking:info@hurtigrutensvalbard.com
Group bookings: gruppe@hurtigrutensvalbard.com
Marketing: marked@hurtigrutensvalbard.com

  • Funken Lodge: + 47 79 02 62 00/Reception@funkenlodge.com

  • Radisson Blu Polar Hotel: + 47 79 02 34 50/ reception.longyearbyen@radissonblu.com

  • Coal Miners' Cabins: + 47 79 02 63 00/Coalminerscabins@hurtigrutensvalbard.com

Please contact your closest Norwegian Embassy for information on entering Norway.

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