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Hurtigruten Svalbard's Covid 19-guidelines

Hurtigruten Svalbard aims to provide a safe travel experience for our customers and have introduced measures to prevent spreading of the coronavirus, Covid-19. We follow the guidance from the Norwegian Institute of Public Health (FHI), the World Health Organization (WHO), and local authorities, and will take immediate measures if necessary. We encourage everyone who visits our facilities to follow the routines to avoid the spreading of Covid-19.

The guide is updated to the current rules from local and central authorities

Update on travel restrictions 4. May

The Norwegian government recently introduced a requirement for a COVID-19 test for everyone traveling to Svalbard. The authorities have now confirmed that a negative rapid test will be accepted.

Svalbard does not currently have any confirmed cases of COVID-19, and we hope the introduction of a mandatory test will help us keep the virus away. We understand that the new rule may seem confusing and stressful to our guests and have therefore gathered the following information for those who plan to visit us.

It is important to keep up to date with the rules in force at any given time, as these may change at short notice.

Right now, the following applies:
• All travelers from the age 12 must be able to present a negative covid-19 test.
• The test must be taken less than 24 hours before departure to Svalbard. The 24 hour rule use departure time from Tromsø Airport as time reference.
• Quick test is approved for this purpose.
• You may have to show the test results at the check-in and at passport control in Tromsø.
• If you are in quarantine, you may not travel to Svalbard until the quarantine period has ended.

We recommend that you test yourself in the afternoon / evening the day before you travel to Svalbard, to avoid unnecessary stress on the day of departure. Remember that the test must be taken 24 hours before departure in Tromsø. This means that travellers from other airports must check the stopover in Tromsø when calckulating the time for testing.

Testing in Tromsø
Tromsø municipality offers fast tests in the center of Tromsø. The test center is open from 09.00 - 21:30 every day, and will have drop-in offers. We have been informed that the test will cost NOK 550. Information about the test center (Storgata 69) can be found under ‘Where can you test?’ Here:
https://www.tromso.kommune.no/alt-om-korona-covid19-information.6258629-110070.html

Testing in Oslo
At Oslo Airport Gardermoen, there is a private actor, Dr Dropin, who offers quick tests. It is a good idea to book well in advance to ensure that you get a test at the desired time. On their website it is stated that the test and certificate costs NOK 1195.
https://drdropin.no/oslcovidtest/

Dr.Dropin and Aleris also offer private testing in Oslo and other major cities. There may also be several actors that offer this. We recommend that you contact the companies to ensure that they can perform quick tests and provide proof of the answer before booking an appointment.
https://drdropin.no/koronatest
https://www.aleris.no/medisinsk-senter/korona-test/

You can also call the ‘corona telephone’ for more information: 815 55 015.

Thank you for helping us keep Svalbard free of COVID-19!

Our office in Longyearbyen is open Monday to Friday, from kl. 08.00 -16.00. Feel free to contact info@hurtigrutensvalbard.com or 7902 6100 if there is anything we can help with.

Safe stay

All of our locations have a QR code for guest registration. We kindly ask you to scan this when you enter our shops, activity center, restaurants or hotels.

Our hotel has a temperature meter for our guests to use upon arrival. The meter is set beside the reception and next to the conference room entrance.

  • We practice good hand hygiene with frequent hand washing and the use of antibac.
  • We regularly clean public areas and high touch surfaces.
  • We keep at least one meter distance to each other.
  • Hotel employees who are in direct contact with guests uses face masks.
  • The staff will inform you about infection control measures if necessary, in addition to information posters and labeling.
  • We stay at home if we feel ill.

Safe rooms

  • The rooms are thoroughly washed between each guest with effective chemicals, kind to humans and nature.
  • The janitors are extra careful to wipe door handles, wash taps, remote controls, hair dryers and other handles and high touch surfaces such as light switches and other electronics.
  • Glasses and towels are always replaced with new ones, regardless of they are used or not.
  • The janitors uses one set of disposable gloves and one set of cloths per room.
  • In suspicion of infections or if infection is confirmed, we sanitise the rooms.

Safe food

  • We have adapted the traditional buffet service. The coffee, tea and juice dispensers are inspected at regular intervals under service, and disinfected with antibac. Serving plates and cutleries are replaced regularly.
  • There should be no queuing in the public areas. If necessary, the floors will be marked with 1-meter markers.
  • Hand sanitizer is available at the entrance and in selected places in the room.
  • High touch surfaces such as payment terminals and menus are wiped off between guests.
  • All ordering and serving takes place at the table, with the exception of breakfast.
  • Tables and chairs is placed to uphold a distance of one meter.
  • Contact surfaces on tables and chairs are cleaned after serving.

Safe conference

  • The size of the room and the one-meter rule determine how many participants the conference can have.
  • When booking, you must provide for a list of participants with name and contact information, to the hotel. This is to ensure that the distance measures can be uphold, as well as a tool for any infection detection afterwards.
  • As part of the cleaning routines before the conference begins, high contact surfaces like tables, chairs and door handles are disinfected.

During the conference:

  • Hand sanitizer is available at the entrance and inside the room.
  • There will be information posters about the measures you need to follow.
  • Tables or chairs are placed to keep at least one meter distance.
  • Exposed areas / surfaces will be wiped off regularly during the conference.
  • We are extra careful with the cleaning of technical equipment, coffee machines, door handles or other high contact surfaces.
  • The food sevice follows the authorities' current guidelines.

Activities and shops

  • We have reduced the capacity of our trips
  • Hand sanitizer is available at the entrance and inside the facilities
  • There will be information posters about the measures you need to follow
  • Exposed areas / surfaces will be wiped off regularly
  • We are extra careful with the cleaning of technical equipment, coffee machines, door handles or other high contact surfaces

CONTACT INFORMATION

For cancellations and questions, please use the channels you originally booked through. If you used a third party channel such as booking.com or Expedia, please contact them directly.

If you book through Hurtigruten Svalbard, use the following Contact information:

Hurtigruten Svalbard:
Tel: +47 79 02 61 00

Sales and booking:info@hurtigrutensvalbard.com
Group bookings: gruppe@hurtigrutensvalbard.com
Marketing: marked@hurtigrutensvalbard.com

  • Funken Lodge: + 47 79 02 62 00/Reception@funkenlodge.com

  • Radisson Blu Polar Hotel: + 47 79 02 34 50/ reception.longyearbyen@radissonblu.com

  • Coal Miners' Cabins: + 47 79 02 63 00/Coalminerscabins@hurtigrutensvalbard.com

Please contact your closest Norwegian Embassy for information on entering Norway.

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