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Important information to all travellers related to the Covid-19 outbreak

Information on how to prevent spreading of the Corona virus, Covid-19

Svalbard opens for tourists from several Nordic countries starting June 15th. Residents of countries within the Schengen area and the EEA that are as of July 15th exempt from mandatory quarantine, are also allowed to travel to Svalbard from July 15th. As of now, Norway and Svalbard are still closed for international visitors from other countries.

For updated information from the Governor please read here

Updated: 02.07.2020, 14:00

Information from Visit Svalbard

The Norwegian Government will allow residents of countries within the Schengen area and the EEA that are as of July 15th exempt from mandatory quarantine, to also travel to Svalbard from July 15th.

For more information, read the Norwegian Government's press release here. (in Norwegian)

All regions in Finland, Iceland, Greenland, The Faroe Islands, and Denmark, now satisfy the Norwegian criteria for entry. For more information, read the Norwegian Government's press release here. (in Norwegian)

The Tourist Information is now open:
The Tourist Information office in Longyearbyen is now open Monday-Friday from 12-16pm.
We are still available for digital chat on Facebook and advice through our email

General information:
Due to the coronavirus situation, most attractions, ski resorts, and venues are now closed, and most activities and events are cancelled. Please check the relevant home pages for more information.
If you have questions about the coronavirus (COVID-19) while travelling in Norway, please call the national information telephone at (+47) 815 55 015.

If you're currently in Longyearbyen and experiencing symptoms like fever, sore throat, chest pain and breathing difficulties, please stay in your hotel room and contact guest service by telephone or call the local medical service in Longyearbyen at +47 79 02 42 00 for guidance and assistance.

You can also find more information on these pages:
European Centre for Disease Prevention and Control (ECDC)
World Health Organization (WHO)

How to prevent spreading of the virus Covid-19

The safety of our guests and employees is a high priority for us and therefore we have introduced measures to prevent the infection of the coronavirus, Covid-19. We follow advice from the Norwegian Institute of Public Health (FHI), the World Health Organization (WHO), and local authorities, and will take immediate action if necessary. We encourage everyone who visits our facilities to follow routines to avoid infecting others.

Our employees have been instructed in how they relate to the situation and how to limit infection. We avoid hand-greeting, and avoid situations where you are exposed to sneezing or coughing. The cough and sneeze etikette is as follows:
• Use disposable handkerchiefs when coughing or sneezing and discard immediately after use
• If you do not have a handkerchief available, use your elbow or hands and wash your hands thoroughly afterwards.

Other measures:
• We have increased the use of antibacterial spray.
• We encourage both staff and guests to be extra thorough with hand hygiene:
• Wash your hands in warm water with soap for at least 20 seconds
• Wipe your hands with disposable cloths or paper
• Use alcohol-based hand disinfection when you do not have access to water


For cancellations and questions, please use the channels you originally booked through. If you used a third party channel such as or Expedia, please contact them directly.

If you book through Hurtigruten Svalbard, use the following Contact information:

Hurtigruten Svalbard:
Tel: +47 79 02 61 00

Sales and
Group bookings:

  • Funken Lodge: + 47 79 02 62 00/

  • Radisson Blu Polar Hotel: + 47 79 02 34 50/

  • Coal Miners' Cabins: + 47 79 02 63 00/

Please contact your closest Norwegian Embassy for information on entering Norway.

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