Conditions for applying “Lowest Price Guarantee”
“Lowest Price Guarantee” applies if the following cumulative conditions are met:
You have reserved a room (room only or with breakfast included) at Funken Lodge or Coal Miners’ Cabin directly through a Hurtigruten Svalbard channel (HurtigrutenSvalbard.com, FunkenLodge.com),
A confirmation number has been issued to confirm this booking.
And within 24 hours following confirmation of your booking sent by email or the confirmation of your booking by telephone, and no later than 48 hours before the planned date of arrival at the hotel:
You find, for the same hotel, for the same date(s), the same length of stay, at the same rate conditions (i.e. refundable or non-refundable, prepayment and deposit requirements, room only or with breakfast included, booking cancellation and change condition), the same type of room (identical category, size, beds, view or location) and the same number of people in the room,
A room offered at a lower public price and available for booking, this price being calculated identically, on the same basis as the total cost of the stay with the same inclusions (taxes, VAT, services),
On the website, mobile website or third-party application (“Third-party booking channel”)
(hereinafter referred to as the “Eligible Booking”).
In the event of an Eligible Booking, confirmed by Hurtigruten Svalbard under the terms and conditions stipulated herein, Hurtigruten Svalbard shall apply the Third-Party Booking Channel price and will price-match the difference between the lowest offer.
Cases for excluding “Lowest Price Guarantee”: “Lowest Price Guarantee” shall not apply in the following cases:
Group rates (more than 7 rooms),
Business rates,
Conference and seminar rates,
Special promotional offers giving rise to an additional discount after booking confirmation (such as promotional codes provided after signing up to a newsletter),
Member rates or subscription programmes offered on the Third-Party Booking Channel concerned,
Rates granted for partners of Hurtigruten Svalbard and their employees,
Rates granted for employees of Hurtigruten Svalbard and Hurtigruten Group,
Rates offered by sources selling unsold travel inventory on an opaque pricing basis (i.e. Hotwire and Priceline), which specify the name of the hotel or its location only after confirmation of the booking,
Rates displayed on websites/portals/web pages which do not have an online booking system, such as information sites or sites which confirm reservations only after contacting the hotel (“booking request”),
Rates which are part of a package which includes both a room and an airline ticket, a cruise, a car rental or any other activity or any other service inside or outside the hotel. “Lowest Price Guarantee” does not apply to websites requiring membership, online memberships or programs with a password or login to consult a hotel’s rates and room availability.
Currency and Price Difference
If a Third-Party Booking Channel’s rate is indicated in a currency other than that of the Eligible Booking:
Hurtigruten Svalbard’s customer services will convert this rate into the currency of the Eligible Booking; the exchange rate used will be the exchange rate applicable via Hurtigruten Svalbard channels at the time when the Eligible Booking was made.
The “Lowest Price Guarantee” will be applicable if the Third-Party Booking Channel’s rate is at least five percent (5%) or 5 euros less than the amount of the Eligible Booking, it being specified that the greater amount of the two will be used.
Differences in price related to fluctuations or to differences in currency exchange rates shall not be taken into account under “Lowest Price Guarantee”.
Request Form
To benefit from “Lowest Price Guarantee”, you must (i) meet the conditions mentioned in article 1 above and contact (EMAIL), including the following information:
The booking confirmation email for the direct booking made with us.
The name and URL of the website
A detailed screenshot clearly shows the date of booking, date of the stay, the hotel name, the terms and conditions of sale, the number of people in the room and the rates offered on the Third-Party Booking Channel.
Hurtigruten Svalbard cannot be held liable if errors or incomplete information have been entered by the Customer and if, for this reason, Hurtigruten Svalbard cannot apply “Lowest Price Guarantee” under the conditions specified herein.
Screen capture
A screen capture displaying both the date of the capture and the lowest price found using the Third-Party Booking Channel must be attached to the request form, along with the associated terms and conditions of sale as well as any other document supporting the request. Incomplete or incorrect requests, or those which include ineligible or incomplete documents, will not be processed. The screen capture must clearly show the date of the stay, the hotel name, the terms and conditions of sale, the number of people in the room and the rates offered on the Third-Party Booking Channel.
Requests must be submitted within 24 hours following confirmation of the Eligible Booking and no later than 48 hours before the planned arrival at the hotel. To comply with these deadlines, you should refer to the dates and times mentioned in your booking confirmation email.
Management of Requests
After a check has been carried out by Hurtigruten Svalbard customer services, you may benefit from the “Lowest Price Guarantee” if your request meets all the conditions mentioned herein. Hurtigruten Svalbard customer services will send you an email no later than one week after the claim is sent, to the email address entered on the form with the confirmation number of the Eligible Booking as well as the new applicable rate.
If the request does not meet “Lowest Price Guarantee” conditions, Hurtigruten Svalbard customer services will send you an email indicating that you cannot benefit from “Lowest Price Guarantee” and the grounds for this refusal.
In the event that you wish to cancel the Eligible Booking and not benefit from “Lowest Price Guarantee”, please refer to the cancellation conditions applicable to your Eligible Booking, which are detailed in the email confirming the Eligible Booking.
Payment to the hotel on departure
In the case of an Eligible Booking, and if no pre-payment has been made, the rate confirmed by Hurtigruten Svalbard customer services under the conditions specified in the previous article will be billed by the hotel on departure, with all other services not included in the booking (restaurant, bar, etc.).
If the Eligible Booking was prepaid at the time of the online booking, more than 30 days before the date of arrival, the refund will be made to the same credit card.
If the Eligible Booking was prepaid at the time of the online booking, less than 30 days before the date of arrival, the refund will be made by the hotel on departure.
Services not included in the booking (restaurant, bar, etc.) will be billed by the hotel on departure.
Liability
Insofar as Hurtigruten Svalbard has no control over a Third-Party Booking Channel, Hurtigruten Svalbard cannot be held responsible for costs which may arise following cancellation of a booking, for all bookings made through any Third-Party Booking Channel.
Amendments to these General Terms & Conditions
Hurtigruten Svalbard reserves the right to amend these general terms and conditions at any time. The amended terms and conditions shall take effect on the date they are put online on the website and shall apply to any request submitted on the website from the time they are put online.
Hurtigruten Svalbard asks the Customer to read these general terms and conditions carefully before each request, as they may have been modified.
Hurtigruten Svalbard also reserves the right to end “Lowest Price Guarantee” at any time, it being specified that requests submitted before the termination of “Lowest Price Guarantee” will be processed by Hurtigruten Svalbard under the terms and conditions specified herein.