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Important information to all travellers related to the Covid-19 outbreak

Information on how to prevent spreading of the Corona virus, Covid-19

The Norwegian health authorities have decided that travellers from other countries than Norway are not allowed to travel to Svalbard. Norwegian tourists are strongly recommended to avoid travelling to Svalbard at the current moment as a two week long quarantine is currently mandatory for all arrivals in Svalbard.
This will have implications for our guests and we are obligated to take necessary measures to prevent further contagions, and potential spread of the virus.

The following rules will be effectuated immediately:

• All guests will be quarantined until further notice
• You cannot leave the hotel, but are welcome to visit the hotel restaurant if necessary
• We encourage everybody to be considerate and keep distance to each other to prevent the virus to spread
• Hand hygiene, as well as cough and sneeze etiquette should be up hold
• Please don’t hesitate to contact any our staff if you have any questions
• If you feel unwell, and are suffering from any known symptoms of Covid-19, please contact any of our staff, and we will contact health services

We sincerely apologize for the inconvenience, and are truly sorry for this unfortunate event. We do ask for your understanding, and assistance with any efforts to stop the spreading of Covid-19.

Information from Visit Svalbard

Visit Svalbard informs: Tourists from outside Norway are prohibited from travelling to Svalbard until April 13th in order to prevent the spread of Covid-19

Updated: 07.04.2020, 12:11 CET

The Norwegian government has appealed to Norwegian municipalities, public organisations, businesses and all citizens to take measures to limit the spread of the virus. Schools, universities, day care centres and public offices will be closed, and public and private services will be limited.
Visit Svalbard believes it is important to continue to protect the citizens of Svalbard from any threat of the virus spreading. Travellers from other countries than Norway are not allowed to travel to Svalbard. Norwegian tourists are strongly recommended to avoid travelling to Svalbard at the current moment as a two week long quarantine is currently mandatory for all arrivals in Svalbard. Tourists will have to pay the hotel expenses themselves when placed in quarantine in their hotel rooms.The Norwegian Directorate of Health and Norwegian authorities are generally discouraging leisure travel or travels that are not strictly necessary. This is in order to prevent the spread of Covid-19.

As of now, there are no confirmed cases of corona infection in Longyearbyen, and we want to keep it this way. Longyearbyen is a vulnerable society. We only have a small hospital with limited public health services and at the same time, we have functions that have to be maintained for the locals to be able to live here. We’re therefore forced to take all necessary precautions in order to handle this situation.

We will continue to update this page as matters develop.

Visit Svalbard also want to thank everyone who is helping to limit the spread of COVID-19, and for your understanding of this difficult situation. We look forward to welcoming visitors back as soon as we’re allowed to.

The Norwegian health authorities have implemented strict bans on travel to and inside the country. From Monday 16 March at 8 am local time, the Norwegian government has decided to close the borders for all but Norwegian citizens and foreigners that possess a residence or work permit. These measures will be in effect until April 13th, with the possibility of this period being extended:

  • From Monday 16 March at 8 am local time, the government has closed the border to foreign nationals who lack a residence or work permit in Norway. They will be turned away at the border under provisions of a Norwegian law relating to the control of communicable diseases. The main airports will stay open so that foreigners and tourists travelling in Norway can return home.

  • In addition, temporary entry and exit controls will be introduced at the internal Schengen border.

  • Travellers not residing in Norway or having a work permit are instructed to leave the country as soon as possible.

  • Norwegian main airports are not closing. All Norwegian citizens and persons who live or work in Norway will continue to be let into the country. Exemptions will therefore be provided for European Economic Area (EEA) citizens and their family members who reside in Norway. Exemptions are also being prepared for EEA citizens who work in Norway.

  • People with Norwegian passports or residence/work permits who have arrived in Norway from another country must stay in quarantine at home for 14 days after arrival, regardless of whether or not they have symptoms. This is retroactive from 27 February. If they have symptoms, they must be isolated immediately.

  • Travellers from Sweden and Finland who come to Norway on 17 March or later must undergo quarantine if they wish to stay in Norway. For travellers from Sweden and Finland the regulations do not have retroactive effect from 27 February 2020, as they do for persons travelling from other countries. One provision in the regulations provides that persons who travel in connection with work between their home and workplace, and in so doing cross the borders between Norway, Sweden and Finland, are exempt from the duty of quarantine.

  • Avoid public transport if you can.

  • Avoid other places where you can easily get close to others.

  • For updated information, see The Norwegian Institute of Public Health and the Norwegian Directorate of Health´s pages about the corona virus and travel advice for tourists

Tourist information temporarily closed until April 13th, 2020 (with the possibility of this period being extended):

Due to the Norwegian Health Authority’s decision to implement strict bans on travel to, and inside the country, we need to close the Tourist Information.
We are available for digital chat on Facebook and advice through our email info@visitsvalbard.com

Our phone will not be in service throughout this period. We apologise for any inconvenience this may cause you and will be happy to help you digitally!

General information:

Due to the coronavirus situation, most attractions, ski resorts, and venues are now closed, and most activities and events are cancelled. Please check the relevant home pages for more information.
If you have questions about the coronavirus (COVID-19) while travelling in Norway, please call the national information telephone at (+47) 815 55 015.
If you're currently in Longyearbyen and experiencing symptoms like fever, sore throat, chest pain and breathing difficulties, please stay in your hotel room and contact guest service by telephone or call the local medical service in Longyearbyen at +47 79 02 42 00 for guidance and assistance.

You can also find more information on these pages:
European Centre for Disease Prevention and Control (ECDC)
World Health Organization (WHO)

How to prevent spreading of the virus Covid-19

The safety of our guests and employees is a high priority for us and therefore we have introduced measures to prevent the infection of the coronavirus, Covid-19. We follow advice from the Norwegian Institute of Public Health (FHI), the World Health Organization (WHO), and local authorities, and will take immediate action if necessary. We encourage everyone who visits our facilities to follow routines to avoid infecting others.

Our employees have been instructed in how they relate to the situation and how to limit infection. We avoid hand-greeting, and avoid situations where you are exposed to sneezing or coughing. The cough and sneeze etikette is as follows:
• Use disposable handkerchiefs when coughing or sneezing and discard immediately after use
• If you do not have a handkerchief available, use your elbow or hands and wash your hands thoroughly afterwards.

Other measures:
• We have increased the use of antibacterial spray.
• We encourage both staff and guests to be extra thorough with hand hygiene:
• Wash your hands in warm water with soap for at least 20 seconds
• Wipe your hands with disposable cloths or paper
• Use alcohol-based hand disinfection when you do not have access to water


For cansellations and questions, please use the channels you originally booked through. If you used a third party channel such as booking.com or Expedia, please contact them directly.

If you book through Hurtigruten Svalbard, use the following Contact information:

Hurtigruten Svalbard:
Tel: +47 79 02 61 00

Sales and booking:info@hurtigrutensvalbard.com
Group bookings: gruppe@hurtigrutensvalbard.com
Marketing: marked@hurtigrutensvalbard.com

Funken Lodge:

  • 47 79 02 62 00/Reception@funkenlodge.com

Radisson Blu Polar Hotel Spitsbergen:

  • 47 79 02 34 50/reception.longyearbyen@radissonblu.com

Coal Miners' Cabins:

  • 47 79 02 63 00/Coalminerscabins@hurtigrutensvalbard.com

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